Terms & Conditions 

You agree to abide by the following terms & conditions for any/all service(s) that the company provides 

Care Givers Terms & Conditions 

 
  • Patient Care Attendant is responsible for complete care of the patient which includes feeding the patient , cleaning patient room, patient's personal hygiene , patient room hygiene, administering medication and informing the supervisor in case of emergency.

  • Domestic help is responsible for dusting, cooking, sweeping , washing dishes (for a max of 4 member family)

  • Nursing Care is provided by only certified Nurses who provides medical care (administering meds, insulin, injection, IV drip, dressing , vital monitoring etc) for the patient only

  • A management fees of 15% is levied on all Caregiver Services which goes into the transportation, medical and other expenses of the Caregiver.

  • 24x7 emergency assistance is provided to all patients under our care.

  • In case of any bonding / other issues concerning the caregiver, immediate replacement will be provided.

  • Live-in Services are those that are provided for 24 hours at a flat day rate . Care givers will be paid for 16 hrs of services for each live in shift , assuming that the care giver will receive at least 6 hours of sleep and 2 hours for meals.

  • If you want to change or cancel a service you must inform us within 24 hours of the start of the service. If you do not provide notice within 24 hours of start of the service, we may require you to pay a Cancellation Fee.

  • Covid test done for attendant/nurse by the agency is to be paid by the client according to the charges as agreed with the agency prior to the test.

  • Any extra responsibility other than the job profile category as mentioned above will call for a surcharge, that needs to be agreed directly by and between the Care Giver and the Client . The company will not be responsible or interfere in the same.

  • During live-in shifts all food is to be provided to the Care Giver by the Client.

  • Care Givers who work shifts of 24 hrs or more and who do not live on the premises of the client must receive adequate sleeping facilities each shift. " Adequate Sleeping facilities " will be provided if care Giver has basic sleeping amenities , such as bed and linens , reasonable standards of comfort and basic bathroom and kitchen facilities.

  • Client will not give a Care Giver a cheque , credit card or bank card for withdrawals, activation or shopping . Likewise client will not provide confidential financial information to Care Giver.

  • Client releases the company of any obligation or liability arising from the unauthorised provision of cash or other items paid or given to the Care Giver .

  • Client agrees that he/she will not directly employ the Care Giver at any time during a one year period, with said one year period starting on the date that Care Giver's contract with the agency terminates, regardless of the reasons or circumstances for Care Giver's termination of contract. Should client violate this provision of the agreement, Client agrees to pay Agency a sum of Rs 10000.

  • Agency will conduct a full background check, to the extent permitted by National, State and Local Laws, on all care givers retained to provide services under this Agreement.

  • Client is responsible for providing all supplies (i.e. cleaning, personal care services like latex gloves, mask etc needed for the safe execution of any kind of personal care) and equipment which may be necessary for provision of Services. If Agency makes a payment on behalf of Client for purchasing supplies or equipment for Client, the amount of such payment will be added to the Fees on the Invoice.

  • Any invoice generated is to be cleared within 30 days from the date of generation to avoid an interest of 10% which will be levied after 30 days from the date of the generated invoice.

  • Any complaints regarding the Care Giver is to be brought into notice of the Agency as soon as it arises for a replacement request and no such complaints will be entertained after 24 hrs of occurrence of the event or notice thereof, whichever is earlier.

  • You still need to pay your Contribution if you have a complaint.

 

Subscription Packages  Terms & Conditions 

  • Your Care Advisor will work with you to design a Service Plan (also known as a ‘Care Plan’) setting out the services you will receive. We will provide you with a copy of your Service Plan, and details about any changes to your Service Plan. Your initial Service Plan and Service Schedule is attached to your Agreement.

  • If the level of Home Care Package you are approved to receive is upgraded, we will work with you to develop a new Agreement, Service Plan and Budget.

  • In addition to the services, you are assessed as requiring or included in your care plan you can request other services. If we are able to provide the service and on promise of an additional charge (agreed by both the parties prior to providing the additional service) we will include the service in your care plan for the month.

  • We can refuse to provide a particular service if we have assessed it as being unsafe or outside the scope of our practice. We can also refuse to provide a particular service if the service is unavailable or if we are unable to secure a suitable service provider.

  • If you arrange a service without consultation with us or your Care Advisor and without it being incorporated into your Care Plan and Budget, you will be responsible for the cost of the service

  • Your Care Advisor can also assist you with any questions, concerns or disputes you have about the scope, suitability or quality of services you receive.

  • It is your responsibility to advise us if you do not want services on a particular day. You must be at your Home between the designated or agreed time to receive the services. If you are absent, we may still charge you for the attendance.

  • If you want to change or cancel a service you must inform us within 24 hours of the start of the service. If you do not provide notice within 24 hours of start of the service, we may require you to pay a Cancellation Fee.

  • You must allow attending personnel to complete and perform their duties in the time allocated to you.

  •  You must make full disclosure of any matter that relates to, or may affect us providing services to you. For example, if you believe the services may pose a risk or danger to you, you must immediately advise the attending personnel of your concern

  • Services will be provided to you in full or in part by us, or by a sub-contractor we consider suitable.

  • We have a list of preferred service and product suppliers. If you wish to receive services from another supplier we will endeavour to arrange this, but you may incur additional service or administration costs. These will be set out in your Budget.

  • You understand that services may be supplied by various service providers and personnel from time to time. We make no warranties or guarantee that services will be provided by the same person or service provider.

  • We are not a medical service provider. Our Emergency Assistances are present in the event of a medical emergency through ambulance support and hospitalisation. You will be responsible for the costs of the ambulance and any medical treatment you are provided with.

  • Management fees is the  fee we charge when we administer or oversee the provision of services or goods by another supplier, unless an exception is notified.

  • You must assist us to ensure that our personnel can work in a safe environment. For example, you must:

  1.  ensure your Home is safe to enter and free of hazards;

  2.  ensure there is unobstructed access and adequate space for our personnel to work in;

  3.  not ask our personnel to engage in hazardous manual tasks;

  4.  ensure equipment in your Home is safe and well maintained and use equipment we provide to assist our personnel, such as lifting equipment;

  5.  treat our personnel with dignity and respect;

  6. not abuse, bully or harass our personnel or discriminate against them; and

  7.  co-operate with our personnel.

  • Suspending your Home Care Package for any reason before the end of the subscription tenure will not call for any refund on the company's part.​

  • We may suspend your services (in full or in part) if you do not meet your responsibilities under this Agreement including, but not limited to, your obligation to pay your Contribution;

  • You must contact us if you are having any issues with service providers or attending personnel.

  • You still need to pay your Contribution  if you have a complaint.

  • We guarantee that we will take all reasonable steps to protect the confidentiality of your Personal Information as far as legally permissible in accordance with Privacy Laws

  • Your Personal Information will be used by us for the purposes of providing or procuring care services, as well as to enable internal administration, training, assessments and reviews and any other use permitted by law. We may need to disclose Personal Information to third parties who are concerned with providing or procuring services, including sub-contractors. We may also make disclosures to other third parties, including health professionals, advisors and regulatory authorities. When we disclose information to third parties, we will seek to ensure that your information is handled appropriately

  • We may need to request or access personal information about you from third parties to allow services to be provided to you, including your family, carers, representatives, general practitioner, medical specialists, allied health providers and others involved in your care. You authorise us to request and access such information.

  • You agree that we may consult with your nominated representatives and contacts and that these individuals may speak on your behalf. On request, you must provide us with evidence of the authority your representatives have to deal with or manage your affairs (or they must do so on your behalf).

  • We are not liable for, and you must indemnify, keep indemnified and hold us harmless from and against, any liability, claims, damages or expenses of any kind arising directly or indirectly in connection with:   A. services being provided to you by a third party;  B. any services provided to you after your Home Care Package is transferred to another provider;  C. the suspension or termination of your Home Care Package at your request; D. for informal services provided to you by your family members, neighbours or friends; and/or  E. your failure to comply with the terms of the Agreement.

  • You can end the Agreement and stop receiving services by giving us at least 7 days’ written notice.

  • On the Agreement ending, you must return to us or allow us to collect any of our property or documents provided to you, including any equipment we have lent you.

  • We will retain and manage health records and other Personal Information in accordance with legal requirements.

  • The termination of the Agreement does not relieve you of your obligation to pay any amounts which are unpaid or which are payable as an incident of the Agreement ending .We do not have any Refund Policy for termination of the Agreement done by you.

  • The provisions of the Agreement dealing with payments, indemnities, limitation of liability, privacy and consequences of termination survive the end of this Agreement and may be enforced after the Agreement has ended.

Other Services Terms & Conditions 

Medical Equipment

  • This Agreement shall commence on the Effective Date and remain in full force and effect until Equipment is returned to Owner. Renter shall return the Equipment on Date specified unless terminated earlier consistent with the terms herein

  • Renter shall pay the following: Amount Per day/week/month for an amount equal to all payments and fees due under this Agreement. Renter shall also pay other charges in accordance with this Agreement due upon return of Equipment, to the fullest extent allowed by law, including but not limited to: a) charges for optional services or cleaning, if any; b) applicable taxes; c) loss of, or damage or repair to the Equipment, loss of use, diminution of the Equipment’s value caused by damage to it or repair to it, and costs to enforce such charges including administrative fees for processing the claim and legal expenses; d) a charge per day/term for late return of the Equipment or the highest amount allowable under law; e) unless due to the fault of Owner, all fines, penalties, court costs and other expenses relating to the Equipment assessed against Owner or the Equipment during the rental Term; f) all expenses Owner incurs due to Renter’s failure to return the Equipment including costs in locating and recovering the Equipment; i) all costs incurred to collect unpaid monies due; 

  • In addition to the fees listed Renter shall pay a deposit equal to the first month rental at the time this Agreement is signed . Owner may use the deposit to cover any amounts due under this Agreement. 

  • . If Renter fails to make any instalment payment within 3 days of the due date, Renter shall pay a surcharge of 200 Rs per day for late payments (this charge is in addition to any outstanding rental payment)

  • During the Term, Equipment shall be located at customer’s home address or in his/her possession, unless expressly agreed otherwise in writing by Owner

  • Equipment shall not be serviced or repaired and parts and accessories shall not be replaced without Owner’s prior consent. 

  • Renter shall not: a) permit the Equipment to be used by any person who is not authorized to use such Equipment; b) operate, use, maintain or store the Equipment in a manner likely to cause damage to the Equipment

  • Renter shall alert Owner to any damage to the Equipment. Renter shall be responsible for any loss or damage to Equipment and loss of use, diminution of the Equipment’s value caused by damage to it or repair to it and missing equipment. 

  • Renter acknowledges that Renter has examined the Equipment and that it is in good condition except as otherwise specified. OWNER MAKES NO WARRANTY, EXPRESS OR IMPLIED, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, AND EXPRESSLY EXCLUDES AND DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT

  • Renter shall return Equipment on the date specified in the same condition as Renter received it, except for normal wear and tear. Renter shall return the Equipment. If Equipment is not returned on said date, Owner reserves the right to take any action necessary to regain possession of the Equipment. 

  • This Agreement shall terminate on the date specified. Owner reserves the right to terminate this Agreement earlier upon notice to Renter.

  • Renter shall indemnify, defend and hold harmless Owner from and against any claim, demand, cause of action, loss or liability (including attorney’s fees and expenses of litigation) for any property damage or personal injury arising from Renter’s use of Equipment by any cause, except to the extent caused by Owner’s gross negligence or wilful misconduct. The provisions of this Article shall survive the termination of this Agreement with respect to any claims or liability accruing before such termination. IN NO EVENT SHALL OWNER BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM RENTER’S USE or MISUSE OF EQUIPMENT, INCLUDING BUT NOT LIMITED TO LOSS PROFITS AND LOSS REVENUE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. 

  • No failure of Owner to exercise or enforce any of its rights under this Agreement shall act as a waiver of subsequent breaches; and the waiver of any breach shall not act as a waiver of subsequent breaches. Owner’s acceptance of payment with knowledge of a default by Renter shall not constitute a waiver of any breach.